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If you request a cancellation before our astrologer has begun preparing your report, you are eligible for a full refund. [Specify your exact window here — e.g., "within 24 hours of purchase."]
Once preparation of a personalized report has begun, it can no longer be cancelled for a refund, since the work is specific to your birth details and cannot be resold. [Adjust if you offer partial refunds at this stage.]
Consultations cancelled or rescheduled at least [X hours/days] before the scheduled time are eligible for a full refund or free rescheduling. Cancellations after this window are non-refundable. [Adjust per your business policy.]
If a payment is deducted but the order does not reflect as successful in your dashboard within 24 hours, contact us at [CONTACT EMAIL] with your payment reference for reconciliation.
Approved refunds are issued to the original payment method within [X] business days, subject to processing times of Razorpay, Stripe, or PayPal.